We at Emerald TC want to make sure that you are getting the most out of your Sage software. In addition to providing local support for your Sage software in Atlanta, Birmingham, Nashville, and other areas in the Southeast, we want to offer tips and ideas to make your ERP installation even more effective and stop problems before they occur.
With that in mind, here are some useful tips for our Sage software customers.
Sage Software Antivirus Program Alert
Are you using Webroot Antivirus for your PC protection? Some Sage software users are having issues with this antivirus program and non-framework modules which include Payroll, Job Cost, MRP, and Work Order. A file missing error occurs during register updates and the running of some reports such as the Employer’s Expense Summary even if Webroot is disabled. We recommend that you completely uninstall Webroot and use a different antivirus program.
Sage Gold or Platinum Subscription Plan Benefits
Don’t forget to take advantage of the benefits you have under the Sage Gold or Platinum subscription plans. If your company is under one of these plans, you have unlimited access to Anytime Learning on Sage University (sageu.com). To help track employee accomplishments, Sage has created a new Team Training Manager role. With this role you can assign classes, create reports on employee training, and print certificates of completion. (If you are not subscribed to Anytime Learning, this option is available for purchase.)
Do you need a more hands-on approach to training? Emerald TC can conduct one-on-one training or classroom style training for multiple participants, whether you are located in Atlanta, Birmingham, Nashville, or other locations in the Southeast. We can provide training in your office or in our facilities. To learn more about how training can benefit your company, read this MDVIP customer story.
Sage Inventory Advisor Basic is included in the Sage 100C Gold or Platinum plan. The Basic level of Inventory Advisor is perfect for wholesale and distribution businesses but it does not include Bill of Materials or Work Order integration.
Sage 100 Inventory Frozen by Mistake
If you attempt to run a Utility or Period End in Inventory and receive a message that you can’t do it “with items frozen,” it may be the result of someone mistakenly freezing inventory when they only meant to print the Physical Count Worksheet. (The default report option is to Print Worksheet AND Freeze Items.) To fix this, go back to the Physical Count Worksheet and choose CLEAR FROZEN ITEMS in the Report Options and click PRINT OR PREVIEW. This will delete the records in the Physical Count Entry file.
Sage 100 Users and Payroll Tier
To confirm the number of users you have purchased for your system, go to the Library Master/Setup Menu and choose System Configuration. Then go to the Modules tab.
Note that you also see your Payroll Subscription Expiration date as well as the payroll tier (number of paid employees).
Need More Sage Software Support?
If you are having any issues with your Sage software, we are here to help. Our consultants are highly knowledgeable and certified, and work tirelessly to help our customers get the most out of their software investments whether that is Sage 100, Sage 500 or Acumatica. Contact us today to learn how you can work more efficiently with your Sage software.