Do your field service technicians have all the information they need when they are out servicing your customers? Are they able to update important information, track service calls, or view inventory levels while they are out on the road? Without field service management software and applications, your service technicians cannot connect to your company’s ERP system and access the information they need to do their job well. This can lead to poor service experiences and unhappy customers.
With a field service management solution such as Scanco Service, your technicians can connect to your company’s ERP system instantly and access the information they need to answer important customer questions, view inventory statuses and complete work orders. Contact Emerald TC to learn how Scanco Service can give you the tools you need to improve your field service and customer satisfaction.
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